Terms and Conditions
- This page details important terms and conditions of using airsoftpal.com including returns and shipping information.
RETURNS, EXCHANGES, WARRANTY, AND PAYMENT POLICIES
Airsoft Pal Returns Policy
Any product you purchase from Airsoft Pal is covered by our straight-forward Returns & Warranty Policy. From the day you receive your order you are covered by our Returns & Warranty policy for 30 days!
- All returns require a return authorization number which must be requested from us. You can Contact Us Here to request your return authorization number. Returns sent without a Return Authorization Number (RMA) will be refused and returned to the sender at the sender’s expense.
- Any approved, returned items in unopened or like-new condition with all original parts, accessories, tags, labels, etc. are eligible for a refund for the cost of the products if returned within the 30 day period. Please note that postage is non-refundable.
RETURNS & WARRANTY POLICIES DETAILS:
Our Customer Service team is happy to help resolve any issues you may have been experiencing with your purchases. The following are important notes about returning any airsoft products for refund, store credit, warranty repairs, or exchanges. Please carefully review all the information below before proceeding with your return.
- A Return Authorization Number (RMA #) is required for all returns. To obtain an RMA # please request one from our contact page.
- The 30 day returns and warranty policy starts at the date of delivery.
- All Warranty related returns will be inspected by our technicians to determine warranty coverage.
- Return requests are answered in the order they are received. Please allow 1-3 business days for our customer service team to process your return request.
- All returns are subject to inspection by our returns department before being processed. Returns that are missing the factory packaging, are not returned in new condition, opened or used consumables, or show signs of abuse may be subject to a minimum 15% restocking fee.
- We do not cover nor refund the costs of returns shipped to us.
The following will void your warranty and ability to return an item:
- Attempting to disassemble, upgrade, repair, or alter the product in any way. This includes the removal of the federally mandated orange tip, any warning/safety labels or markings, SB199 or other state/city compliant markings for any airsoft guns on all orders to and from the state of California (or others that may require them).
- Use of low grade BBs. Do not use 0.12g BBs in any airsoft guns other than low end, entry level plastic guns (aka LPEGS). Using low grade BBs or BBs lighter than 0.20g BBs in any metal gearbox or competition level gun will cause damage to the gun and void all warranties and possibility of return. Airsoft Pal does not cover internal warranties on guns damaged by the use of 0.12g BB.
- Due to the nature and use of airsoft products external damage and/or wear and tear is not covered under warranty of any product.
- Batteries that are not charged using a smart charger are not covered under warranty. A smart charger is required to safely charge all batteries.
- Use of LiPO/LiFE/Li-Ion or any other high voltage/current batteries in guns not specifically advertised by the manufacturer as “LiPO, LiFE, or LiION-Ready”.
- Garments or Tactical Gear/Apparel that is soiled or missing its original tags. Soiled garments or those with tags removed will not be accepted under any circumstance and can be returned to the buyer at the buyer’s expense. We will attempt to contact you via the email address provided on the order. If we are unable to get a response, any items that cannot be returned or are refused by the customer will be treated as abandoned and will be discarded by our staff without issuing a refund.
Additional & Extended Warranties
SHIPPING INFORMATION & POLICIES
Airsoft Pal may offer the following shipping options depending on carrier availability at Checkout.
|Standard (3-7 Business Days)||This is the most economical shipping option. Packages shipped this method should be delivered within 7 business days*.|
|Expedited (2-3 Business Days)||Packages shipped this method should be delivered within approximately 2-3 business days*.|
|Express (1-2 Business Days)||Packages shipped this method should be delivered within approximately 1-2 business days*.|
|International Shipping Options||We currently only deliver within the United States and do not offer any international shipping options.|
Note: All delivery windows are in business days and do not include weekends. *Order Processing Time is not included in this delivery window.
- An order placed from after-hours on Friday through Sunday will be processed (see Order Processing) on Monday with the shipping transit times starting on Tuesday. An order placed after-hours on Friday through Sunday with Expedited Shipping should arrive between Wednesday-Thursday.
- An order placed on Monday with Standard Shipping (3-7 Business Days) +1 Business Day for Processing should deliver between Friday to the following Wednesday.
- An order placed on Monday with Expedited (2-3 Business Days)+1 Business Day for Processing should deliver between Thursday to Friday.
- An order placed on Monday with Express (1-2 Business Days) +1 Business Day for Processing should deliver between Wednesday to Thursday.
Orders containing LiPO/Li-ION batteries, cans of Green Gas propellant, or CO2 cannot be shipped Expedited, Express, or Internationally due to restricted shipping. Any order containing these products can only be shipped via Standard shipping and to the lower 48 States.
Orders placed on through our website take approximately 1 business day to process. This includes time to ensure the payment has been processed, the order has been screened for approval, and the shipping address verified. Orders placed after 12:00pm CST on business days may not be processed until the next business day. Additional factors may delay processing time based on customer response time as outlined in the Order Approval section.
Orders that require additional verification, anti-fraud verification, and/or address validation may delay the processing and/or shipping times depending on customer response time. Our customer service staff will contact you via email within 1 business day for orders that require additional verification. Responses that are received after hours or on non-business days may delay shipments accordingly.
Please note that if your billing and shipping addresses do not match we will likely attempt to contact you via email to confirm your order details. In some cases, this will delay order processing by 1 business day or as long as it takes you to respond to our email inquiries. To avoid these potential delays we highly encourage shipping to your confirmed billing address.
Items that are marked as in-stock are in stock and available for purchase. Some items are Special Order and may take additional time to ship. Special order items will have the estimated shipping time stated in the product description. In the rare case that an item sells out unexpectedly, a backorder notification will be sent via email. Items that are subject to backorder are not guaranteed to arrive within the selected shipping method time frame. You can choose to have these items cancelled and refunded by contacting us.
All orders will ship via one of the following shipping companies: UPS, FedEx, USPS, or DHL. Please note that your tracking information will be sent directly from one of these companies to the email address you provided. You’ll receive this tracking information separate from the order status update emails you receive from us.
Our shipping rates are based on the weight and size of the items in your order. To calculate the exact shipping cost of your order simply add the items you’re interested in to your shopping cart and proceed to the checkout. Simply enter your Address, State and Zip code and a shipping rate will be calculated based on carrier availability.
Shipping transit times will vary depending on the service you select. Packages that are shipped after 3:00pm CST on Fridays or on the weekend are not picked up by carriers until the following Monday. Orders placed on Holidays will typically ship the next business day.
Please note that orders with any UPS service, including UPS Next Day Air, UPS 2nd Day Air, UPS 3-Day Select, and UPS Ground do not deliver on weekends as part of the carrier’s (i.e. UPS) regular service. Note that even if UPS trucks are operating in your area during the weekend that they will not deliver regular parcels without an additional Saturday delivery surcharge fee paid. If you wish to have your packages delivered on the weekend an additional fee charged by UPS will be applied. At this time the only way to set up orders with weekend delivery through UPS are to order them through our customer service phone line.
Some packages shipped USPS may deliver on Saturdays. Always refer to your tracking information email for the delivery estimates and tracking updates.
Business Days definition:
- Business days are limited to Monday through Friday
- Business days do not include US National Holidays, Government Holidays, and/or Holidays in which any one of our Shipping Companies (e.g. USPS, UPS, or Fedex) have limited or no pickup, delivery, and/or processing services.
- Business days do not include service interruptions caused for any reason outside of our control such as national weather emergencies and/or “acts of God” (e.g. earthquakes, hurricanes, blizzards, etc.), etc.
Has your package arrived later than expected?
Please check the following carriers for service interruptions/alerts:
Order Tracking Info:
Tracking info will be updated on your order status page as soon as it is available. To track your order visit one of the following websites:
- For USPS Shipments: USPS.com
- For UPS Shipments: UPS.com
- For FedEx Shipments: FedEx.com
- For DHL Shipments: DHL.com
CALIFORNIA SHIPPING POLICY:
In addition to the orange tip law that applies to all airsoft guns sold within the US California has specific laws regarding the marking and coloring of airsoft guns. We may include colored marking tape and instructions for complying with California law with all airsoft guns shipped to California. It is the customer’s responsibility to take the appropriate measures to comply with local and state laws. For more information about laws regarding airsoft in California visit this link.
SHIPPING DAMAGE, LOST PACKAGE, AND MISSING ITEMS POLICY:
In the unfortunate case that an order should arrive with shipping damage we require that the damage be reported to us within 5 business days of delivery. We will gladly assist you by filing a claim with the shipping company for the damages caused. All original shipping and product packaging must be kept intact for the shipping company to complete the claims process. When contacting us we request that you send a detailed description on how you received the package along with as many detailed photographs as possible. Do not discard and of the shipping materials as photos of these and inspection thereof by an inspector may be required. All items should be kept exactly as received. Discarding any of the packaging may result in your claim being denied by the carrier. This information helps us better represent the claim to the shipping company and will greatly reduce the time to process any refunds or replacements. We understand that these situations can be frustrating and apologize in advance for any inconvenience caused. We will do our best to make sure that your shipping claim is handled correctly and that a replacement be shipped out as soon as possible.
- USPS Damaged Package Reporting Form
- UPS Damaged Package Reporting Form
- FedEx Damaged Package Reporting Form
If you believe that your package has been lost by the shipping company please notify us immediately. If the tracking information shows that the package has been delivered we must be notified within 5 business days so that we can notify the shipping company. We will send out a replacement if the shipping company is unable to locate the package and confirms that it has been lost. Packages that have been signed for can not be reported as lost as the signature obtained at the delivery address is proof of delivery. Lastly, while we understand that mail theft is an issue in some areas, we cannot be held responsible for packages that are stolen if tracking information states the package was delivered to the address provided by the customer.
Packages that are shipped to a different or wrong address due to an incorrect address being provided at checkout are not eligible for a refund of any kind. We may attempt to contact you if we believe that the address you provided may be incomplete or invalid, however, it is your responsibility to provide an accurate address to avoid complications. If we are unable to contact you in a timely manner by phone or email we may ship your order to fulfill our shipping method deadlines. If you believe your package may be going to a different address than the one you provided us on your order you can attempt to contact the carrier and request that the package be rerouted to a local pickup location such as a post office or UPS/FedEx pickup location. Please note that these services are provided by the carrier and may incur additional fees.
- USPS Package Intercept/Redirect
- UPS Package Intercept/Redirect
- FedEx Package Redirect to Hold at FedEx Location
If you believe that your package has been stolen please notify your local law enforcement immediately. We take lost or stolen packages very seriously any would like to assist you in opening an official investigation for missing mail. Furthermore, if you believe your package was stolen we are happy to assist you in filing any applicable U.S. Postal Inspection Service Mail Theft Complaints as tampering with mail is a federal offense. Please be advised as part of either process an official USPS Postal Investigator or UPS/Fedex Claims Agent may attempt to contact you, in person, via phone, or online to further investigate your claims. If you believe you were the victim of mail theft and have filed a police report please send us the Police Report Number so we can include it in the USPS theft investigation. Lastly, while we understand that mail theft is an issue in some areas, we cannot be held responsible for packages that are stolen if tracking information states the package was delivered to the address provided by the customer. It is the customer’s responsibility to arrange for shipment to a safe and secure place. If you are concerned that your area may be unsafe to accept deliveries at we encourage you to have packages delivered to secure pickup locations such as your place of work or a UPS or FedEx store.
If items are missing from your package this must be reported to us within 48 hours of receipt of the package so that we can look into the issue. If you believe the missing items may be due to packaging damages in transit please following the steps listed in the “Shipping Damage” section.
BUYER RESPONSIBILITIES AND TERMS & CONDITIONS OF PURCHASING:
- By purchasing anything or using services from Airsoft Pal, you certify that you understand that it is your responsibility to know the local, state, and federal laws concerning the products you are purchasing.
- You understand that the minimum age for purchasing airsoft guns is 18 years and you meet this requirement.
- You also verify that you have read and agree to any and all of Airsoft Pal’s policies. The buyer/consumer who purchases from Airsoft Pal is responsible for informing themselves of all local and state laws.
- Additionally any person whom purchases from our website is responsible for reviewing and accepting all terms and conditions set forth on AirsoftPal.com.
- Once your online order is completed, the customer releases Airsoft Pal of all liability related to acknowledgement of terms and conditions, policies, and product use liability.
- The consumer is also responsible for reviewing and informing themselves of all product warranty terms and exclusions to such terms as provided by any applicable manufacturer, distributor, or retailer.
PAYMENT AND REFUND POLICY:
- Payment options are selected at checkout. The charge on your credit card statement will appear as “Airsoftpal”.
- Credit cards are charged at the time of checkout.
- This policy is subject to change at any time and at the sole discretion of Airsoft Pal.
- Any refunds processed may take up to 5 business days to post to your account.
- Refunds issued are for the cost of products only and any restocking fees, return to sender fees, or other applicable fees incurred are deducted from this total. In the case where the fees exceed the value of the products, no refund may be issued.
- Orders that are refused or undeliverable as addressed by the customer will be charged shipping both ways as well as any additional fees charged by the delivery company without exception. These fees will be deducted from any refunds issues for the order.
- Shipping charges are non-refundable as these are paid for non-refundable postage.
- Please note that if your billing and shipping addresses do not match we may attempt to contact you via email to confirm your order details. In some cases this will delay order processing by 1 business day or as long as it takes you to respond to our email inquiries. To avoid these potential delays we highly encourage shipping to your confirmed billing address.
MINIMUM ADVERTISED PRICE (MAP):
- MAP pricing is established by the manufacturer and distributors of products, not Airsoft Pal.
- Airsoft Pal is obligated to honor MAP pricing on certain items.
- MAP pricing allows retailers of all sizes to offer eligible products are fair prices without undercutting.
CHARGE BACK & FRAUDULENT PURCHASES POLICY:
- All fraudulent charge backs are investigated and will be prosecuted to the fullest extent of the law.
- Unauthorized use and purchases will be reported to the local law enforcement agencies of the state in which the order originated in.
- Airsoft Pal cannot be held responsible for any unauthorized use of a customer’s lost/stolen/borrowed/etc. credit card or payment account for any reason whatsoever. It is the customer’s responsibility to maintain possession and security of their cards, payment services including and all other financial accounts and information.
ORDER CANCELLATION POLICY:
- We reserve the right to cancel any order for any reason we choose.
- If you need to cancel your order we can do so if it has not already been shipped. We strive to fulfill orders as quickly as possible and have automated certain steps on approved orders to achieve this. In many cases the order can be canceled before shipping. However, it is possible that the order is shipped before we receive and process your request. In that case a return request must be submitted. If an order has already partially or completely shipped you can request a return shipping label from our Customer Service team which the cost will be deducted from the total refund. Cancellation requests received before any packages have shipped will not incur any additional restocking fees.
- All canceled orders will be immediately refunded once the cancellation has been confirmed and all potential in-transit items have been returned to their originating shipping location (i.e. our warehouses). Refund processing may take 1-3 business days to appear on the original payment account. We do our best to issue refunds as quickly as possible on our end, however, we are unable to expedite the time it takes for financial institutions to issue the funds to your account.
ITEM AVAILABILITY AND BACKORDERS:
- In stock items will be marked as “IN STOCK” Items marked otherwise are not in stock or are special order items which take longer to ship out.
- Items marked as Out of Stock and are not available for immediate shipment may be backordered at the customer’s request. Please Contact Us to request this.
IMPORTANT NOTICE ABOUT TAX:
Airsoft Pal is not responsible for collecting sales tax in any state. It is the customer’s responsibility to pay any sales or use tax that may be due on their purchase, directly to their state.